Refund Policy

Failed generations

If a generation reaches an eligible terminal failure after credits were deducted, Krea2 automatically restores those credits to your account exactly once. This is a credit restoration, not a cash refund. A delayed request that is still processing is not considered failed.

If the automatic restoration does not appear after the task shows a final failure, contact support@krea2.online with the account email and generation identifier. Do not send full card details.

Credit purchases

You may request a refund for an accidental, duplicate, or unused credit-package purchase within 7 days of payment. Eligibility depends on the credits remaining unused and any rights required by applicable law. Credits already used for generation are not refundable except where law requires otherwise or a verified service error caused an incorrect charge.

Approved refunds return to the original payment method. Bank and payment-provider processing times may apply. Promotional or complimentary credits have no cash value.

Subscriptions

You can cancel future renewal through Billing before the next renewal date. Cancellation stops future charges and normally leaves the current paid period and included credits available until the period ends. Renewal charges are generally non-refundable after the new period begins, except for duplicate charges, verified billing errors, or rights required by law.

Requesting help

Email support@krea2.online with your account email, payment date, amount, and reason. We may ask for the Stripe receipt or transaction identifier, but never your complete card number or security code. Nothing in this policy limits mandatory consumer rights.